Front Office & Guest Services • Posted 23 January 2026
Front Office Manager
Brown’s Hotel · London, Mayfair
About the hotel
Brown’s Hotel, part of the Rocco Forte Hotels group, is London’s first hotel, opening in 1832 on Albemarle Street in the heart of Mayfair. A prestigious landmark with a rich heritage, Brown’s blends local character with world-class hospitality, welcoming distinguished guests from around the world. The hotel embodies Rocco Forte Hotels’ philosophy of individuality, authenticity, and exceptional service.
The work
- • Oversee daily Front Office operations to ensure seamless and efficient service
- • Uphold the highest standards of luxury hospitality with exceptional attention to detail
- • Lead, train, and motivate the Front Office team to deliver outstanding guest experiences
- • Handle guest requests and resolve issues promptly and professionally
- • Coordinate closely with other departments to ensure a smooth guest journey
- • Manage scheduling, performance, and lobby presentation
- • Ensure compliance with health, safety, and company policies
This role is for you if…
- • You are passionate about delivering exceptional 5-star service
- • You enjoy leading and inspiring teams in a luxury environment
- • You thrive in a fast-paced, guest-focused setting
- • You take pride in attention to detail and high service standards
- • You value collaboration and building strong relationships
This role might not be for you if…
- • You prefer routine roles with minimal guest interaction
- • You are uncomfortable leading teams or managing performance
- • You struggle in fast-moving, high-expectation environments