Front Office Manager

About the hotel

Brown’s Hotel, part of the Rocco Forte Hotels group, is London’s first hotel, opening in 1832 on Albemarle Street in the heart of Mayfair. A prestigious landmark with a rich heritage, Brown’s blends local character with world-class hospitality, welcoming distinguished guests from around the world. The hotel embodies Rocco Forte Hotels’ philosophy of individuality, authenticity, and exceptional service.

The work

• • Oversee daily Front Office operations to ensure seamless and efficient service
• • Uphold the highest standards of luxury hospitality with exceptional attention to detail
• • Lead, train, and motivate the Front Office team to deliver outstanding guest experiences
• • Handle guest requests and resolve issues promptly and professionally
• • Coordinate closely with other departments to ensure a smooth guest journey
• • Manage scheduling, performance, and lobby presentation
• • Ensure compliance with health, safety, and company policies

This role is for you if…

• • You are passionate about delivering exceptional 5-star service
• • You enjoy leading and inspiring teams in a luxury environment
• • You thrive in a fast-paced, guest-focused setting
• • You take pride in attention to detail and high service standards
• • You value collaboration and building strong relationships

This role might not be for you if…

• • You prefer routine roles with minimal guest interaction
• • You are uncomfortable leading teams or managing performance
• • You struggle in fast-moving, high-expectation environments