Director of Operations

About the hotel

Grantley Hall is a five-star, 17th-century country house hotel in the North Yorkshire countryside, combining stately heritage with contemporary luxury. With 47 rooms and suites, multiple restaurants and bars, and an award-winning spa and gym, the property is known for high service standards and a guest experience-led culture.

The work

• • Be a visible leader across teams and guest areas, driving exceptional guest experience
• • Build and embed a high-performance service culture across departments
• • Ensure smooth daily operations with strong cost control and standards ownership
• • Continuously review performance, identify improvements, and implement actions across the hotel
• • Lead operational standards in line with internal and red star expectations
• • Support hotel objectives and longer-term strategy alongside the GM and senior team
• • Own departmental budgets and payroll lines with department heads
• • Maximise sales opportunities to meet or exceed budgeted profitability
• • Support budgeting, forecasting, and payroll planning with the GM and Finance as needed
• • Build a positive, productive team culture and develop talent through L&D
• • Recruit, train, and develop direct reports and their teams
• • Handle performance and conduct issues in line with HR procedures

This role is for you if…

• • You are a hands-on operator who leads from the floor, not from a desk
• • You have proven multi-unit F&B operations experience (essential)
• • You can run complex operations while holding luxury service standards
• • You are commercially sharp and comfortable with budgets, payroll, and profitability
• • You are a strong people leader who builds culture and develops talent
• • You have the resilience to stay calm under pressure and make decisions from data

This role might not be for you if…

• • You prefer a purely strategic role with minimal day-to-day operational involvement
• • You are uncomfortable owning standards, guest issues, and performance conversations
• • You avoid fast-moving environments where priorities shift daily
• • You lack experience managing multiple F&B units in a luxury setting