Hotel Management & Leadership • Posted 23 January 2026
Head of Guest Experiences
Beaverbrook · Leatherhead, South East England
£45,000–50,000 per year
About the hotel
Beaverbrook is an iconic luxury country house hotel in Surrey, renowned for delivering discreet, highly personalised 5* experiences to an international and ultra-high-net-worth clientele. The estate blends heritage, refinement and modern luxury, with an uncompromising focus on service excellence and attention to detail.
The work
- • Act as the senior front-of-house presence, setting the tone from the moment guests and members arrive
- • Lead Reception, Hall Porters, Duty Managers, Guest Relations and Night teams
- • Deliver seamless, standout 5* service across the entire guest journey
- • Personally welcome guests and members, recognising VIPs and repeat visitors
- • Build meaningful guest relationships and create memorable, defining moments
- • Drive service excellence through proactive walk-rounds and hands-on leadership
- • Coach and develop teams in line with LQA standards and 5* expectations
- • Manage departmental budgets and attend P&L meetings
- • Represent the Director of Guest Experiences in their absence
- • Champion continuous improvement across all guest-facing touchpoints
This role is for you if…
- • You have proven 5* luxury hospitality experience
- • You are confident, polished and thrive in a front-facing leadership role
- • You have strong knowledge of LQA standards and service audits
- • You enjoy leading by example on the floor, not from behind a desk
- • You are passionate about delivering truly exceptional guest experiences
- • You are comfortable managing budgets and contributing to P&L discussions
This role might not be for you if…
- • You prefer back-of-house or non-guest-facing roles
- • You are uncomfortable working in high-expectation luxury environments
- • You prefer predictable, low-pressure service settings
- • You are not available to work weekends and bank holidays