Front Office & Guest Services • Posted 28 April 2026
Receptionist
Number Sixteen · London, South Kensington
About the hotel
Number Sixteen is a 41-bedroom Firmdale townhouse hotel set on a quiet South Kensington street, just steps from the museums, restaurants and Royal Albert Hall. With its own tree-filled private garden, a stylish Drawing Room, a sunny Orangery and Kit Kemp's signature individually designed bedrooms, it has long been named among London's best boutique hotels — drawing repeat couples, museum-loving families and weekending visitors.
The work
- • Deliver a warm and personal welcome from arrival through departure
- • Manage check-in, check-out and the daily room allocation
- • Handle reservation enquiries, amendments and OTA bookings
- • Run the switchboard, in-house calls and guest requests across shift
- • Manage billing, posting, deposits and end-of-shift reconciliations
- • Liaise closely with Housekeeping on room readiness and VIPs
- • Anticipate guest needs across dining, museums and concierge bookings
- • Manage walk-in enquiries, group arrivals and Orangery breakfast
- • Build genuine repeat-guest relationships across visits
- • Represent Firmdale as a polished, calm front-desk ambassador
This role is for you if…
- • You have hotel reception or guest services experience
- • You are warm, articulate and naturally service-driven
- • You enjoy a smaller, residential townhouse environment
- • You take pride in personal presentation and 5-star standards
- • You are confident with PMS, OTA channels and accuracy under pressure
This role might not be for you if…
- • You prefer back-of-house or purely administrative roles
- • You are not available for early, late and weekend shifts
- • You prefer a high-volume corporate hotel environment