Front Office & Guest Services • Posted 27 April 2026
Spa Host
Calcot Manor · Tetbury, Gloucestershire
5 days per week including weekends and bank holidays
About the hotel
Calcot & Spa is an independently owned country house hotel and destination spa set in 220 acres of Cotswold meadowland just outside Tetbury. With 35 individually designed rooms, the relaxed Gumstool Inn, the family-focused Calcot Kids Club and a celebrated 4 AA Red Star spa, Calcot is one of the most beloved family-friendly luxury hotels in the Cotswolds. The hotel welcomes a loyal guest base of multi-generational families, weekending couples and spa-goers drawn to its considered design, generous hospitality and 30+ years of independent ownership.
The work
- • Welcome arriving spa guests and walk them through the spa journey
- • Manage treatment bookings, day spa packages and add-ons via the system
- • Handle billing, deposits and end-of-shift reconciliations
- • Maintain immaculate spa reception, retail and relaxation areas
- • Drive retail performance through warm, knowledgeable recommendations
- • Liaise closely with therapists on timings, room turnaround and changes
- • Run the phones, inbox and online booking enquiries efficiently
- • Support spa membership renewals, tours and new sign-ups
- • Anticipate guest needs across the spa, pool and changing facilities
- • Represent Calcot as a warm, polished spa ambassador throughout shift
This role is for you if…
- • You have hotel reception, spa or guest services experience
- • You are warm, organised and naturally welcoming
- • You enjoy a busy, mixed environment of bookings, retail and guest care
- • You are confident with systems, billing and accuracy under pressure
- • You take pride in a beautifully kept guest-facing space
This role might not be for you if…
- • You prefer back-of-house or purely admin roles
- • You are not available for weekends, school holidays or peak periods
- • You are uncomfortable with retail and KPIs
- • You prefer a fast-turnover, transactional environment