Front Office & Guest Services • Posted 16 April 2026
Hotel Receptionist
Lucknam Park Hotel & Spa · Chippenham, Wiltshire
Rotating shifts including mornings, evenings and weekends
About the hotel
Lucknam Park Hotel & Spa is an award-winning Palladian manor house set within 500 acres of stunning parkland near Bath, and a proud member of the prestigious Relais & Châteaux collection. With a Michelin-starred restaurant, an exceptional spa, equestrian centre and beautifully appointed rooms, Lucknam Park offers guests one of the finest country house experiences in England. The team here are distinguished by their warmth, precision and genuine passion for creating unforgettable stays.
The work
- • Welcome guests on arrival with warmth and professionalism, setting the tone for their entire stay at Lucknam Park
- • Manage the smooth check-in and check-out process, ensuring accuracy and attention to detail throughout
- • Handle reservations, cancellations and modifications using the hotel's property management system
- • Respond promptly and graciously to guest enquiries, requests and feedback by telephone, email and in person
- • Liaise with all departments to coordinate guest preferences, special occasions and VIP arrangements
- • Manage cash handling, billing and end-of-shift reporting with full accuracy
- • Assist in maintaining the presentation of the front desk and reception area to the highest standard
- • Communicate clearly with night audit, housekeeping and concierge to ensure seamless service delivery
This role is for you if…
- • You have experience in a front office or reception role within a luxury hotel or 5-star property
- • You are naturally warm, polished and composed in a guest-facing environment
- • You have excellent communication skills in English, with additional languages a strong advantage
- • You are highly organised and thrive on delivering precise, attentive service
- • You take genuine pride in going above and beyond for guests
This role might not be for you if…
- • You find repetitive guest interactions draining rather than energising
- • You are not comfortable with rotating shift patterns including early mornings, evenings and weekends
- • You prefer a back-of-house role with limited direct guest contact